PHPjabbers Reviews

PHPjabbers has an overall rating of 4.4 based on 100 reviews. Customer feedback on PHPjabbers is mixed: PHPjabbers reviewers highlight positive aspects like user-friendly interface, affordable pricing, good customer support and extensive documentation, which strongly appeal to small to medium-sized businesses and web developers. However, PHPjabbers is often criticized for its limited customization options, occasional bugs, and slow response times.

4.4/5.0

100 reviews

5 Stars

83

4 Stars

1

3 Stars

2

2 Stars

4

1 Star

10

All PHPjabbers Reviews (100)
FloydVargas
February 22, 2023
"Lack of Technical Assistance and No Response"
There’s absolutely no technical support available, and my ticket requests went unanswered. I ended up fixing the coding error in the Store Locator script myself after waiting too long. They can't even give you an update or estimated time of arrival. This is not ideal if you're working in a business environment.
EdwinThompson
December 07, 2022
"TOP-NOTCH SUPPORT"
From my point of view, I was genuinely blown away by the quality of customer care and the quickness of the tech help I got from PHPJabbers. Honestly, it's the finest service I've ever had from an online shop. I never felt dumb for not getting the technical stuff about setting up their booking script, and nothing seemed too tough. Other companies often drop the ball on their commitments. I'm happy to recommend PHPJabbers and express my gratitude for their assistance! The service was outstanding, and I'd happily choose them again.
AnneHart
November 21, 2022
"Awesome product, but no response to my inquiries"
The product was really useful, but I ran into an issue and sent in a ticket. It's been three days now, and I haven't heard back from them regarding my ticket. (Ticket ID: PZ1668800712)
MelvinBlack
November 08, 2022
"Disappointing Experience"
Hey there, I've been using their Event Booking Calendar for around six years now. In the past, they would update the software every couple of years. A while back, I shelled out cash for an upgrade, specifically for the mobile version since the previous one wasn’t mobile-friendly. Fast forward to about 3-4 weeks ago, I paid again for the upgrade because they started accepting more payment methods, which was exactly what I needed. But once I reinstalled the program, that’s when my troubles began. Instead of an upgrade, it felt more like a downgrade. Features that worked fine in the old version just don’t function in the new one. They mentioned that if I wanted those features back, I could get them, but I’d have to fork out more money for custom modifications. I've been waiting for a response from them, but the only reply I got was about the payment. Seriously, what kind of service is that?
BrandyWelch
October 28, 2022
"Lack of Support Team"
I've been using their Event Booking Calendar for quite a few years now. Last year, I upgraded to the mobile version, and just recently, I moved to version 4 since they included more payment options. After installing the latest version, I encountered several issues, so I reached out to them about a week ago, but as of today, there's been no reply. I'm really stuck here. Some of the issues I’m facing didn’t exist in the previous version, but they’re popping up now. Normally, they get back to me the day after I send a message, but this time, I have no clue why they haven’t said a thing. Terrible service, awful support!!
SherriDean
September 17, 2022
"STAY AWAY FROM THIS COMPANY!"
Honestly, steer clear of this business. I wouldn’t waste my time, even if their scripts look alright. Customer support? Forget about it.

When I’m providing a service to my clients, I expect them to have support available if they need it. After all, you’re getting paid for a service, so put in some effort and at least respond to my tickets! Your entire website could use a revamp too—wrong products, items missing, typos, grammar issues, and instructions that are just plain confusing, plus no documentation at all.

I’m really let down by Phpjabbers.com. Without a genuine apology, better service, and a support team that actually gets back to customers, I doubt I’ll be coming back.
happygorilla327
September 16, 2022
"Fantastic product and excellent support"
Being new to web development and not knowing much about PHP, I decided to buy your shopping cart script. Whenever I had a question or needed assistance, the support team at PHPJabbers was always ready to help. I requested some changes to the script to better fit my client's needs, and they were made for a fair price. The addition of the Australia post calculator was a brilliant touch, and it functions perfectly. My client was really pleased. I'm quite satisfied with both the original product and the tweaks. Keep up the awesome work!
smallcat927
September 05, 2022
"Incredibly supportive and skilled team"
I stumbled upon PHPJabbers a few years back and was genuinely impressed by their designs and how easy they are to install and set up. Over the years, I’ve kept using their scripts for new projects whenever I could, and the results have been fantastic. Not long ago, I accidentally wiped out a couple of their scripts from my site, and let me tell ya, their support crew was super helpful. They assisted me in reinstalling the software and retrieving my data at no cost, even though I had purchased the scripts over a year ago. I can’t recommend these folks enough. Their support and professionalism are truly top-notch, in my view.
angryzebra303
July 19, 2022
"I purchased a support plan but can't submit a ticket"
Back in 2015, I got a jobs script that worked like a charm for me. Recently, I found myself needing help with a new installation, so I forked out 39 bucks for a license to access support (Order ID 165513269069). The issue is, since June 13, 2022, I've been trying to log my ticket, but it just won't show up in the support ticket list. Feels like I just tossed my money away.
Cheyenne
May 17, 2022
"Watch Out When Getting a 'Developer License'"
Be cautious when purchasing a 'developer license' from this company. They might sell you the license, but you won't get all the PHP source code. Some parts are encrypted 'to protect their framework', which means you can't really develop what you want. It's all set up to make you pay extra for any development work. When you leave a negative review, they respond with 'sorry you didn't see this before you bought it'. Feels a bit off, right? In our ticket, they wrote: "That's too bad, should have read your evaluations first." The use of the word EVALUATIONS suggests we should have checked out the bad reviews your company often gets. Honestly, it would be better if you focused on being clear about your product instead of telling others not to evaluate it. Anyway, the review stands true and will remain. No need for a response, just be upfront about your practices or deal with it.
organicpanda642
January 16, 2022
"As someone from the old days, I have to say..."
Having been around computers since the days of paper tape and punch cards back in the 60s, I consider myself part of the old school. Nowadays, I actively back local volunteer groups and community projects that aren't for profit. I've picked up a lot of knowledge over the years, but honestly, it pales in comparison to what this team brings to the table. Their assistance during troubleshooting and development is truly unmatched, and I feel incredibly fortunate to have their support while I help others. Thanks a bunch!

Mike Carter
Digital Archivist at Porthleven Museum
greenpanda122
December 19, 2021
"No Charge for Fixing My Website!"
I just had my website fixed at no cost by this company after I accidentally messed it up. About a year and a half ago, they did a custom tweak on their Ecommerce script for my business, and it was running like a dream until I started fiddling with my settings, which caused the site to stop processing orders. They jumped right on it and didn’t ask for a dime, which is just fantastic. Huge shoutout to Maria for handling this issue so professionally.
MiguelHoffman
December 03, 2021
"They've been a big boost for my business!"
I've been using PHPJabbers' scripts for years, both for my own needs and for my clients. I've had them make a bunch of changes, and I gotta say, they really know their stuff. Super friendly folks, always ready to lend a hand, and their prices are just right. Honestly, what else is there to add? They've really helped my business thrive!
Lilly_Brown
October 22, 2021
"Absolutely Fantastic!!!"
I recently bought 65 scripts and set up the PROPERTY LISTING SCRIPT from PHPJabbers. Not being a tech whiz, I found the help description to be outstanding. Honestly, I've never encountered such excellent support before. They’ve been amazing at getting back to me promptly with all my numerous inquiries, and they've shown a lot of patience. I would definitely recommend them! :-)
tonyafm18
August 24, 2021
"Experience with PHPJabbers Support Recently"
For several years now, my business has relied on various PHPJabbers scripts for our hosting clients, and I've consistently received good support when I've needed it. This past summer, I had one of the scripts tweaked in a few ways. It was quite a complex task, involving the addition of another payment module, API coding for a third-party SMS provider, and adjustments to SMS notification settings. It took a little longer than your typical small tweaks, but I'm really pleased with the results. The price for these modifications was quite reasonable too, given the amount of work that went into it.

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PHPjabbers Q&A

If I buy the Developer License, are all of the source code be included? Can I modify the front end side and the admin panel side? Thank you!

I cannot get anyone to answer my support tickets??

Hi there. Please help. I am interested in buying bus reservation script from PHPjabbers and have already created a number of tickets over the past two weeks requesting details for a demo but no replies at all. Your reply is highly appreciated. Best regards. Gde

Do you have a sample website that uses your: Ticket Booking Script

Hi guys. We are under alot of pressure today, as we have just received an email from a client who wants a refund unless their ordering system is working by this evening. We are still getting 2 issues where some orders are not being sent to the printer because it says fields are missing and the other issue is customers are not getting their passwords by email, but we have suggested a solution for this where the customer sets their own password. Can you see ID: XG1445601338 as an urgent priority please.

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